Customer Service Commitments

Giving customers a great service is at the heart of everything we do.

We will provide excellent customer service no matter how you get in touch.

Our fully-trained and professional staff are here to help you. Our Customer Service Commitments explain what you can expect from us – and how long it will take.

How do I get in touch about Wheatley Homes East's customer service commitments?

You can:

  • talk to your housing officer;
  • report it through My Wheatley Homes East. Don't have an account yet? Sign up for one today. It's safe and secure, and it only takes a few minutes;
  • call our Customer First Centre on 0800 561 0088 to speak with our experienced housing staff. We are here for you 24/7.