You have the right for small, urgent repairs to be carried out by us within set timescales.
Under The Housing (Scotland) Act 2001, you may be due compensation if the repair isn’t carried out in the time limit. When you report a repair, we’ll:
- tell you if it’s covered under the Right to Repair scheme;
- tell you your rights; and
- let you know the date the repair will be completed.
How long will my repair take?
|Repairs included in the Right to Repair scheme||Timescales (days)|
|Blocked flue to open fire or boiler||1|
Blocked or leaking foul drains, soil stacks or toilet pans where there is no other toilet in the house
|Blocked sink, bath or basin||1|
|Loss of electric power||1|
|Partial loss of electric power||3|
|Insecure external window, door or lock||1|
|Unsafe access to a path or step||1|
|Leaks or flooding from water or heating pipes, tanks, cisterns||1|
|Loss or partial loss of gas supply||1|
|Loss or partial loss of space or water heating where no alternative heating is available||1|
|Toilet not flushing where there is no other toilet in the house||1|
|Unsafe power or lighting socket, or electrical fitting||1|
|Loss of water supply||1|
|Partial loss of water supply||3|
|Loose or detached banister or hand rail||3|
|Unsafe timber flooring or stair treads||3|
|Mechanical extractor fan in internal kitchen or bathroom not working||7|
You can book your repairs appointment with a My Wheatley Homes East account at a time and place that suits you.
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