My rights

You have the right for small, urgent repairs to be carried out by us within set timescales.

Under The Housing (Scotland) Act 2001, you may be due compensation if the repair isn’t carried out in the time limit. When you report a repair, we’ll:

  • tell you if it’s covered under the Right to Repair scheme;
  • tell you your rights; and
  • let you know the date the repair will be completed.

    How long will my repair take?

    Repairs included in the Right to Repair schemeTimescales (days)
    Blocked flue to open fire or boiler1
    Blocked or leaking foul drains, soil stacks or toilet pans where there is no other toilet in the house
    Blocked sink, bath or basin1
    Loss of electric power1
    Partial loss of electric power3
    Insecure external window, door or lock1
    Unsafe access to a path or step1
    Leaks or flooding from water or heating pipes, tanks, cisterns1
    Loss or partial loss of gas supply1
    Loss or partial loss of space or water heating where no alternative heating is available1
    Toilet not flushing where there is no other toilet in the house1
    Unsafe power or lighting socket, or electrical fitting1
    Loss of water supply1
    Partial loss of water supply3
    Loose or detached banister or hand rail3
    Unsafe timber flooring or stair treads3
    Mechanical extractor fan in internal kitchen or bathroom not working7

    You can book your repairs appointment with a My Wheatley Homes East account at a time and place that suits you.

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