If you own your home, you and your neighbours take decisions together that affect the shared parts of your building.

Shared parts may include roofs, gutters, close doors and landings. Your factor is responsible for arranging the repairs or maintenance work you want carried out.

Who is my factor?

Lowther, which is also part of Wheatley Group, carries out the factoring duties on behalf of Wheatley Homes East.

How do I report a repair as a homeowner?

Homeowners should report repairs or other issues about shared areas to Lowther. Lowther staff will get in touch with owners about any work needed and make sure the costs are shared fairly.

Get in touch with Lowther by calling  0800 561 6666.