We are committed to great customer service and exceeding your expectations in everything we do. We aim to deliver excellent services – and we set targets to measure how we’re doing.

Here are our latest performance figures for November 2017:

• Percentage of customers happy with our repairs service in 2017 - 92.78%
• Percentage of gas safety checks completed in 2017 - 100%
• Percentage of customers happy with the investment work in their homes - 100%
• 8557 calls answered in our Customer Service Centre. Average time it took to answer those calls - 32 seconds
• Complaints responded too within our set timescales between April and November 2017 - 96.55%
• Number of customers we helped into work thanks to the Wheatley Pleadge and our Modern Apprenticeship programme - 6

You can read about our performance in more detail on our website here.

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